svj66's Privacy Policy

svj66 ("we", "us", or "the platform") is a safe and reliable online gaming service provider. When you use the svj66 website, mobile version, or any related digital service, you automatically agree to the terms of this privacy policy.

This privacy policy ("Policy") clearly explains the following:

• What personal information svj66 collects and why;
• How the collected information is stored and kept secure;
• Under what circumstances and with whom information may be shared;
• Your rights regarding your information and how to exercise them;
• How you will be notified if this policy changes.

This policy does not apply to persons under 18 years of age. svj66's services are for those aged 21 or older only. If you are below this age, please do not use this platform.

svj66 collects only the information necessary to provide our services. A detailed breakdown of the information collected is provided below:

2.1 Registration and Identity Information

• Full name (in Bengali or English);
• Date of birth (for age verification);
• Email address;
• Mobile number;
• Current address (when required).

2.2 Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we process the transaction information required to complete it. However, your mobile banking PIN or password is never stored.

• Transaction amount and time;
• Mobile banking number (partial, masked);
• Transaction reference number.

2.3 Technical Information

The following technical information is collected automatically during your session on the site:

• IP address;
• Browser type and version;
• Device type (mobile, tablet, desktop);
• Operating system;
• Page visit logs and session duration;
• Information collected from cookies and similar tracking technologies.

2.4 Gaming Activity Information

To ensure responsible gaming and improve the quality of the platform, we record the following information:

• Play history and preferred game categories;
• Betting patterns and amounts;
• Overall win and loss statistics.

svj66 uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account;
• Completing login and security verification processes;
• Processing deposit and withdrawal transactions;
• Activating bonuses, rewards, and VIP benefits.

3.2 Customer Support

When you contact our 24/7 live chat or email support, your identity and the details of your issue are used to provide fast and accurate assistance.

3.3 Fraud Prevention and Security

• Detecting suspicious transactions or login activity;
• Preventing the creation of multiple accounts;
• Blocking access by minors;
• Maintaining the security integrity of the platform.

3.4 Service Improvement

Using analytical data from users' overall experience, svj66 regularly improves its game selection, payment experience, and website performance.

3.5 Communication and Promotions

With your consent, we may send you information about new offers, bonus updates, or important service changes by email. You may request to stop receiving these communications at any time.

svj66 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: These are required to maintain login sessions, carry out security verification, and support the basic functionality of the platform;
• Functional cookies: Used to remember your language preferences, display settings, and information from previous sessions;
• Analytical cookies: Used to analyze site traffic and usage patterns, completely anonymously.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent some of svj66's core services from working properly.

svj66 does not sell your personal information. However, information may be shared with specific third parties in the limited circumstances described below:

5.1 Payment Processors

The payment information necessary to complete your transactions is shared with bKash, Nagad, Rocket, and Upay. Each payment provider's own privacy policy applies.

5.2 Technology and Gaming Infrastructure Providers

Technology partners who support the operation of the svj66 platform may access limited information within the scope of their work. All of them operate under strict confidentiality agreements.

5.3 Legal Requirements

If a legal authority requests information through a valid order or statutory process, svj66 may be required to provide that information.

5.4 Business Transfers

If svj66's business structure changes in the future (such as a merger or acquisition), your information may be part of that process. You will be notified in advance in such a case.

As a secure platform, svj66 uses the most advanced technical measures to protect every user's information:

6.1 Technical Security

• SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted;
• Secure Servers: Data is stored in high-security data centers;
• Firewall and Intrusion Detection: Around-the-clock monitoring is active against unauthorized access;
• Password Hashing: User passwords are never stored in a directly readable form.

6.2 Administrative Security

• Only authorized staff may access personal information, and only when required for their specific role;
• All staff are bound by confidentiality agreements;
• Regular security audits and staff training are conducted.

svj66 does not retain your information for longer than necessary. The retention policy for different types of information is described below:

• Active account data: Retained for as long as the account remains active;
• Transaction records: Retained for the appropriate period required to resolve financial disputes;
• Closed account data: Retained for a defined period after account closure to meet applicable legal and regulatory requirements;
• Technical logs: Deleted after short-term security analysis.

After the defined retention period, data is securely deleted or anonymized.

You have the following rights regarding your personal information at svj66. To exercise these rights, please contact our support team:

8.1 Right to Access

You may find out what information svj66 holds about you, for what purpose, and for how long.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily restricted.

8.5 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or communications at any time. This will not affect communications related to your core service.

svj66's services are for those aged 21 or older only. We do not intentionally collect any information from minors.

An age verification process is carried out at the time of registration. If a minor creates an account using false information and this comes to our attention, that account will be closed immediately and all collected information will be deleted.

If you believe a minor is operating an account on our platform, please let us know at [email protected].

svj66 may update this privacy policy from time to time. If any significant changes are made to the policy:

• A clear notice will be published on the website;
• Registered users will be notified by email;
• The "Last Updated" date at the top of the page will change.

Continued use of the platform after any changes will be taken to mean that you have agreed to the new policy. You are advised to re-read this page after each update.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us through the following: